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FAQ

Rugs differ by size, shape, material, fabric, and color. Customers often have many questions, and we’ve created a FAQ section to answer the most common as this will assist you in making the right choice.


HOW DO I CREATE AN ACCOUNT?


You can sign up to our newsletter by visiting https://rugresources.com/. Scroll to the bottom of the page, enter your email address beneath “Subscribe to Our Newsletter” then hit the “send” button.


I FORGOT MY PASSWORD


If you’ve forgotten or misplaced your password, contact us at info@rugresources.com and we’ll help you get a replacement as soon as possible.


MY ORDER NEVER ARRIVED


Contact us at info@rugresources.com if your order has not yet arrived. You should also have a tracking number that can help you determine the order’s current status.


WHAT IS MY SHIPPING COST?


The shipping cost might differ depending on the carrier you use, such as FedEx or USPS. Contact them to determine the latest shipping rates.


I RECEIVED THE WRONG PRODUCT


If the rug you received is not the correct one, get in touch with our team at info@rugresources.com and we’ll help you resolve the issue as quickly as possible.


HOW MUCH TAX WILL I PAY?


The tax will vary depending on where you live.


WHAT ARE MY PAYMENT OPTIONS?


We accept payment by debit card, credit cards such as VISA or MasterCard and PayPal.


DO YOU MAKE RUGS FROM SCRATCH?


Yes, we design rugs from scratch that are one of a kind and fully customized! You can select from many different sizes, colors and patterns to ensure it fits your home and complements the existing decorum. We can also provide rug repair and restoration services.


RUGS VS. CARPETS: WHAT’S THE DIFFERENCE?


Though the terms “carpet” and “rug” are often used interchangeably, there are differences.  While both carpets and rugs entail a thick fabric that is woven from organic fibers like jute or cotton, carpets usually extend from one wall to another and are affixed to a floor permanently, whereas rugs tend to be much smaller. The main difference between the two is size.


WHAT ARE THE SIGNS THAT IT’S TIME TO CLEAN MY RUG?


Generally speaking, you want to have your rug cleaned every twelve to eighteen months. A rug that gets lots of foot traffic may need to be cleaned much sooner, especially if you notice dirt, dust, grime or spills.


HOW LONG DOES IT TAKE TO GET MY RUG CLEAN?


For an experienced technician, it usually takes sixty to eighty minutes per rug.


WHEN LOOKING FOR RUGS, WHAT SHOULD MY BUDGET BE?


Ideally, you want the best you can afford. While you can purchase a mass-produced rug that is cheap, it won’t stand the test of time. A handmade rug might cost more, but will last a lifetime and may appreciate in value.


WHY CHOOSE RUG RESOURCES?


For more than 20 years we’ve helped clients all over the country find the perfect rug for their home or office. Whether you want something contemporary or antique, we’ll help you find the perfect style and size and can also help you repair or restore your rug when needed.


To learn more about our services, contact us today!